curl --request GET \
  --url https://{your-subdomain}.neetodesk.com/api/external/v2/tickets/{ticket_id} \
  --header 'X-Api-Key: <x-api-key>'

const options = {method: 'GET', headers: {'X-Api-Key': '<x-api-key>'}};

fetch('https://{your-subdomain}.neetodesk.com/api/external/v2/tickets/{ticket_id}', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

import requests

url = "https://{your-subdomain}.neetodesk.com/api/external/v2/tickets/{ticket_id}"

headers = {"X-Api-Key": "<x-api-key>"}

response = requests.get(url, headers=headers)

print(response.text)

{
  "ticket": {
    "id": "aaaabbbb-cccc-dddd-eeee-ffff00003333",
    "number": 33,
    "subject": "How to resolve the pending payments",
    "description": "I need your help in resolving the pending payments.",
    "priority": "low",
    "status": "open",
    "created_at": "2025-12-01T10:15:00Z",
    "updated_at": "2025-12-05T14:30:00Z",
    "external_id": "CP-1234",
    "source": "concierge_plus",
    "category": "Problem",
    "sub_category_one": "Billing",
    "sub_category_two": "Refund",
    "group": "Sales",
    "tags": [
      "refund",
      "urgent"
    ],
    "assignee": {
      "id": "aaaabbbb-cccc-dddd-eeee-ffff00001111",
      "name": "Oliver Smith",
      "email": "oliver@example.com"
    },
    "customer": {
      "id": "aaaabbbb-cccc-dddd-eeee-ffff00002222",
      "name": "John Luther",
      "email": "john@example.com",
      "phone_numbers": [
        "+1234567890"
      ]
    },
    "fields": [
      {
        "field_name": "Country",
        "field_value": "USA"
      }
    ]
  }
}