curl --request GET \
--url https://{your-subdomain}.neetodesk.com/api/v1/public/reports/agents \
--header 'X-Api-Key: <x-api-key>'const options = {method: 'GET', headers: {'X-Api-Key': '<x-api-key>'}};
fetch('https://{your-subdomain}.neetodesk.com/api/v1/public/reports/agents', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));import requests
url = "https://{your-subdomain}.neetodesk.com/api/v1/public/reports/agents"
headers = {"X-Api-Key": "<x-api-key>"}
response = requests.get(url, headers=headers)
print(response.text){
"members": [
{
"id": "aaaabbbb-cccc-dddd-eeee-ffff00001111",
"name": "Oliver Smith",
"first_response_time": {
"present": 123,
"previous": 123,
"change_percentage": 123
},
"resolution_time": {
"present": 123,
"previous": 123,
"change_percentage": 123
},
"assigned": {
"present": 123,
"previous": 123,
"change_percentage": 123
},
"closed": {
"present": 123,
"previous": 123,
"change_percentage": 123
}
}
],
"summary": {},
"total_count": 5
}Get agent performance report
This API retrieves performance metrics for all agents, including average response times, resolution times, and ticket counts with comparisons to the previous period.
curl --request GET \
--url https://{your-subdomain}.neetodesk.com/api/v1/public/reports/agents \
--header 'X-Api-Key: <x-api-key>'const options = {method: 'GET', headers: {'X-Api-Key': '<x-api-key>'}};
fetch('https://{your-subdomain}.neetodesk.com/api/v1/public/reports/agents', options)
.then(res => res.json())
.then(res => console.log(res))
.catch(err => console.error(err));import requests
url = "https://{your-subdomain}.neetodesk.com/api/v1/public/reports/agents"
headers = {"X-Api-Key": "<x-api-key>"}
response = requests.get(url, headers=headers)
print(response.text){
"members": [
{
"id": "aaaabbbb-cccc-dddd-eeee-ffff00001111",
"name": "Oliver Smith",
"first_response_time": {
"present": 123,
"previous": 123,
"change_percentage": 123
},
"resolution_time": {
"present": 123,
"previous": 123,
"change_percentage": 123
},
"assigned": {
"present": 123,
"previous": 123,
"change_percentage": 123
},
"closed": {
"present": 123,
"previous": 123,
"change_percentage": 123
}
}
],
"summary": {},
"total_count": 5
}{your-subdomain} with your workspace’s subdomain. Learn how to find your subdomain in Workspace subdomain.
Headers
Use the X-Api-Key header to provide your workspace API key. Refer to Authentication for more information.
Query Parameters
Page of results to retrieve, starting from 1. Defaults to 1 when omitted.
Time range for the report. Use custom with start_date and end_date for custom date ranges.
last_7_days, last_30_days, last_24_hours, this_week, last_week, this_month, last_month, this_quarter, last_quarter, this_year, last_year, all_time, custom Start date for custom date range (YYYY-MM-DD format). Required when range_type is custom.
"2025-10-01"
End date for custom date range (YYYY-MM-DD format). Required when range_type is custom.
"2025-10-31"
Response
OK - Request succeeded
Hide child attributes
Hide child attributes
"aaaabbbb-cccc-dddd-eeee-ffff00001111"
"Oliver Smith"
Aggregated summary metrics for all agents, containing first_response_time, resolution_time, assigned, and closed objects, each with present, previous, and change_percentage values.
5