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GET
/
tickets
/
{ticket_id}
Get ticket details
curl --request GET \
  --url https://{your-subdomain}.neetodesk.com/api/v1/public/tickets/{ticket_id} \
  --header 'X-Api-Key: <x-api-key>'
{
  "ticket": {
    "id": "aaaabbbb-cccc-dddd-eeee-ffff00003333",
    "number": 42,
    "subject": "How to resolve the pending payments",
    "description": "I need your help in resolving the pending payments.",
    "priority": "medium",
    "status": "open",
    "category": "Questions",
    "sub_category_one": "Billing",
    "sub_category_two": "Refund",
    "group": "Sales",
    "tags": [
      "refund",
      "urgent"
    ],
    "assignee": {
      "id": "aaaabbbb-cccc-dddd-eeee-ffff00001111",
      "name": "Oliver Smith",
      "email": "oliver@example.com"
    },
    "customer": {
      "id": "aaaabbbb-cccc-dddd-eeee-ffff00002222",
      "name": "John Luther",
      "email": "john@example.com",
      "phone_numbers": [
        "+1234567890"
      ]
    },
    "fields": [
      {
        "field_name": "Country",
        "field_value": "USA"
      }
    ]
  }
}
Deprecated: This is a v1 endpoint. It will continue to work, but we recommend migrating to the v2 equivalent for improved REST compliance (correct HTTP status codes, consistent response envelopes, and hyphenated URLs).
Replace {your-subdomain} with your workspace’s subdomain.
Learn how to find your subdomain in Identifying subdomain.

Headers

​
X-Api-Key
string
default:your-api-key
required

X-Api-Key is used to authenticate requests using an API key. Provide your API key in this header to access protected endpoints. Refer to Authentication for more information.

Path Parameters

​
ticket_id
string
required

ID of the ticket to retrieve comments for. You can use either the ticket ID (UUID) or ticket number (sequential number) interchangeably. Refer to Getting Ticket ID section for detailed instructions.

Response

200 - application/json

OK - Request succeeded

​
ticket
object