Skip to main content
POST
/
comments
Create a comment for a ticket
curl --request POST \
  --url https://{your-subdomain}.neetodesk.com/api/v1/public/comments \
  --header 'Content-Type: application/json' \
  --header 'X-Api-Key: <x-api-key>' \
  --data '
{
  "ticket_number": "53",
  "author_email": "lenor@example.com",
  "content": "We are looking into the issue.",
  "comment_type": "note"
}
'
{
  "notice_code": "comment_created_successfully"
}

Documentation Index

Fetch the complete documentation index at: https://apidocs.neetodesk.com/llms.txt

Use this file to discover all available pages before exploring further.

Deprecated: This is a v1 endpoint. It will continue to work, but we recommend migrating to the v2 equivalent for improved REST compliance (correct HTTP status codes, consistent response envelopes, and hyphenated URLs).
Replace {your-subdomain} with your workspace’s subdomain.
Learn how to find your subdomain in Workspace subdomain.

Headers

​
X-Api-Key
string
default:your-api-key
required

Use the X-Api-Key header to provide your workspace API key. Refer to Authentication for more information.

Body

application/json
​
ticket_number
string
required

Number of the ticket for the comment. Refer to Method 2 in the Getting Ticket ID section for instructions on how to find this number.

Example:

"53"

​
author_email
string
required

Email address of the person creating the comment.

Example:

"lenor@example.com"

​
content
string
required

Content for the comment.

Example:

"We are looking into the issue."

​
comment_type
enum<string>

The type of the comment. Defaults to reply.

Available options:
reply,
note
Example:

"note"

Response

200 - application/json

OK - Request succeeded

​
notice_code
string
Example:

"comment_created_successfully"