# NeetoDesk API > NeetoDesk API docs guide to manage tickets from external channels ## Docs - [Create comment](https://apidocs.neetodesk.com/api-reference-v1/comments/create.md): Creates a comment for a specific ticket. - [Create draft comment](https://apidocs.neetodesk.com/api-reference-v1/comments/create-draft.md): Creates a draft comment for a specific ticket. - [List comments](https://apidocs.neetodesk.com/api-reference-v1/comments/list.md): Retrieves all comments for a specific ticket. - [Create customer](https://apidocs.neetodesk.com/api-reference-v1/customers/create.md): Creates a new customer. - [Get agent performance report](https://apidocs.neetodesk.com/api-reference-v1/reports/get-agent-performance.md): This API retrieves performance metrics for all agents, including average response times, resolution times, and ticket counts with comparisons to the previous period. - [Get customer satisfaction report](https://apidocs.neetodesk.com/api-reference-v1/reports/get-customer-satisfaction.md): This API retrieves customer satisfaction survey results showing response counts for each rating option. - [Get team performance report](https://apidocs.neetodesk.com/api-reference-v1/reports/get-team-performance.md): This API retrieves performance metrics for all teams (groups), including average response times, resolution times, and ticket counts with comparisons to the previous period. - [Get ticket volume time series](https://apidocs.neetodesk.com/api-reference-v1/reports/get-ticket-time-series.md): This API retrieves ticket volume data over time in a format suitable for charting, showing daily ticket counts for new and closed tickets. - [Get ticket volume report](https://apidocs.neetodesk.com/api-reference-v1/reports/get-ticket-volume.md): This API retrieves ticket volume statistics including counts by status and change percentages compared to the previous period. - [Add team members](https://apidocs.neetodesk.com/api-reference-v1/team-members/add.md): Adds team members to the workspace. - [List team members](https://apidocs.neetodesk.com/api-reference-v1/team-members/list.md): Lists all team members in the workspace. - [Remove a team member](https://apidocs.neetodesk.com/api-reference-v1/team-members/remove.md): Removes a team member from the workspace. The team member is deactivated (soft-deleted). - [Update team member](https://apidocs.neetodesk.com/api-reference-v1/team-members/update.md): Updates the details of a team member in the organization. - [Create ticket](https://apidocs.neetodesk.com/api-reference-v1/tickets/create.md): Creates a new ticket. - [Get ticket](https://apidocs.neetodesk.com/api-reference-v1/tickets/get.md): Retrieves details of a specific ticket. - [List tickets](https://apidocs.neetodesk.com/api-reference-v1/tickets/list.md): Retrieves a list of tickets in a workspace. - [Update Ticket](https://apidocs.neetodesk.com/api-reference-v1/tickets/update.md): Updates a ticket. - [Create comment](https://apidocs.neetodesk.com/api-reference/comments/create.md): Creates a comment for a specific ticket. The ticket is identified by the `ticket_id` path parameter. - [Create draft comment](https://apidocs.neetodesk.com/api-reference/comments/create-draft.md): Creates a draft comment for a specific ticket. - [Get a comment](https://apidocs.neetodesk.com/api-reference/comments/get.md): Retrieves a specific comment for a ticket. - [List comments](https://apidocs.neetodesk.com/api-reference/comments/list.md): Retrieves all comments for a specific ticket. - [Create customer](https://apidocs.neetodesk.com/api-reference/customers/create.md): Creates a new customer. - [Get agent performance report](https://apidocs.neetodesk.com/api-reference/reports/get-agent-performance.md): This API retrieves performance metrics for all agents, including average response times, resolution times, and ticket counts with comparisons to the previous period. - [Get customer satisfaction report](https://apidocs.neetodesk.com/api-reference/reports/get-customer-satisfaction.md): This API retrieves customer satisfaction survey results showing response counts for each rating option. - [Get team performance report](https://apidocs.neetodesk.com/api-reference/reports/get-team-performance.md): This API retrieves performance metrics for all teams (groups), including average response times, resolution times, and ticket counts with comparisons to the previous period. - [Get ticket volume time series](https://apidocs.neetodesk.com/api-reference/reports/get-ticket-time-series.md): This API retrieves ticket volume data over time in a format suitable for charting, showing daily ticket counts for new and closed tickets. - [Get ticket volume report](https://apidocs.neetodesk.com/api-reference/reports/get-ticket-volume.md): This API retrieves ticket volume statistics including counts by status and change percentages compared to the previous period. - [Add team members](https://apidocs.neetodesk.com/api-reference/team-members/add.md): Adds team members to the workspace. - [Get team member details](https://apidocs.neetodesk.com/api-reference/team-members/get.md): Retrieves details of a specific team member. - [List team members](https://apidocs.neetodesk.com/api-reference/team-members/list.md): Lists all team members in the workspace. - [Remove a team member](https://apidocs.neetodesk.com/api-reference/team-members/remove.md): Removes a team member from the workspace. - [Update team member](https://apidocs.neetodesk.com/api-reference/team-members/update.md): Updates the details of a team member in the organization. - [Create ticket](https://apidocs.neetodesk.com/api-reference/tickets/create.md): Creates a new ticket. - [Get ticket](https://apidocs.neetodesk.com/api-reference/tickets/get.md): Retrieves details of a specific ticket. - [List tickets](https://apidocs.neetodesk.com/api-reference/tickets/list.md): Retrieves a list of tickets in a workspace. - [Update Ticket](https://apidocs.neetodesk.com/api-reference/tickets/update.md): Updates a ticket. - [Authentication](https://apidocs.neetodesk.com/getting-started/authentication.md): Learn how to authenticate your requests to the NeetoDesk API using API keys. - [Getting the Ticket ID](https://apidocs.neetodesk.com/getting-started/getting-ticket-id.md): Understand how to retrieve ticket IDs and numbers for API calls and customer communication. - [Identifying subdomain](https://apidocs.neetodesk.com/getting-started/identifying-subdomain.md): Learn how to identify your workspace subdomain for API requests. - [Introduction](https://apidocs.neetodesk.com/getting-started/introduction.md): Welcome to the NeetoDesk API documentation. Learn how to integrate ticket management into your applications. - [Pagination](https://apidocs.neetodesk.com/getting-started/pagination.md): Learn how to handle paginated responses in the NeetoDesk API. - [Quickstart](https://apidocs.neetodesk.com/getting-started/quickstart.md): Get started with the NeetoDesk API in minutes. Make your first API call and create your first ticket. You should have your [API key](/getting-started/authentication) & [subdomain](/getting-started/identifying-subdomain) ready with you. - [HTTP response codes](https://apidocs.neetodesk.com/getting-started/response-codes.md): Understand the HTTP status codes returned by the NeetoDesk API. ## OpenAPI Specs - [tickets](https://apidocs.neetodesk.com/bundled/tickets.yaml) - [team-members](https://apidocs.neetodesk.com/bundled/team-members.yaml) - [reports](https://apidocs.neetodesk.com/bundled/reports.yaml) - [customers](https://apidocs.neetodesk.com/bundled/customers.yaml) - [comments](https://apidocs.neetodesk.com/bundled/comments.yaml) - [openapi](https://apidocs.neetodesk.com/api-reference/openapi.json)