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GET
/
tickets
/
{ticket_id}
/
comments
/
{comment_id}
Get a comment
curl --request GET \
  --url https://{your-subdomain}.neetodesk.com/api/external/v2/tickets/{ticket_id}/comments/{comment_id} \
  --header 'X-Api-Key: <x-api-key>'
{
  "comment": {
    "id": "aaaabbbb-cccc-dddd-eeee-ffff00002222",
    "created_at": "2023-11-07T05:31:56Z",
    "comment_type": "reply",
    "content": "We are looking into the issue and will update you shortly.",
    "author": {
      "id": "aaaabbbb-cccc-dddd-eeee-ffff00001111",
      "name": "Oliver Smith",
      "email": "oliver@example.com",
      "type": "user"
    },
    "attachments": [
      {
        "id": "aaaabbbb-cccc-dddd-eeee-ffff00003333",
        "url": "https://example.com/attachments/screenshot.png",
        "filename": "screenshot.png"
      }
    ],
    "mentions": [
      {
        "id": "aaaabbbb-cccc-dddd-eeee-ffff00005555",
        "name": "Daniel Kuhlman",
        "email": "daniel.kuhlman@example.com"
      }
    ]
  }
}
Replace {your-subdomain} with your workspace’s subdomain.
Learn how to find your subdomain in Workspace subdomain.

Headers

​
X-Api-Key
string
default:your-api-key
required

Use the X-Api-Key header to provide your workspace API key. Refer to Authentication for more information.

Path Parameters

​
ticket_id
string
required

ID of the ticket. You can use either the ticket ID (UUID) or ticket number (sequential number) interchangeably. Refer to Getting Ticket ID section for detailed instructions.

​
comment_id
string
required

ID of the comment.

Response

200 - application/json

OK - Request succeeded

​
comment
object