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GET
/
tickets
/
{ticket_id}
Get ticket details
curl --request GET \
  --url https://{your-subdomain}.neetodesk.com/api/external/v2/tickets/{ticket_id} \
  --header 'X-Api-Key: <x-api-key>'
{
  "ticket": {
    "id": "aaaabbbb-cccc-dddd-eeee-ffff00003333",
    "number": 33,
    "subject": "How to resolve the pending payments",
    "description": "I need your help in resolving the pending payments.",
    "priority": "low",
    "status": "open",
    "category": "Problem",
    "sub_category_one": "Billing",
    "sub_category_two": "Refund",
    "group": "Sales",
    "tags": [
      "refund",
      "urgent"
    ],
    "assignee": {
      "id": "aaaabbbb-cccc-dddd-eeee-ffff00001111",
      "name": "Oliver Smith",
      "email": "oliver@example.com"
    },
    "customer": {
      "id": "aaaabbbb-cccc-dddd-eeee-ffff00002222",
      "name": "John Luther",
      "email": "john@example.com",
      "phone_numbers": [
        "+1234567890"
      ]
    },
    "fields": [
      {
        "field_name": "Country",
        "field_value": "USA"
      }
    ]
  }
}
Replace {your-subdomain} with your workspace’s subdomain.
Learn how to find your subdomain in Workspace subdomain.

Headers

​
X-Api-Key
string
default:your-api-key
required

Use the X-Api-Key header to provide your workspace API key. Refer to Authentication for more information.

Path Parameters

​
ticket_id
string
required

ID of the ticket. You can use either the ticket ID (UUID) or ticket number (sequential number) interchangeably. Refer to Getting Ticket ID section for detailed instructions.

Response

200 - application/json

OK - Request succeeded

​
ticket
object