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GET
/
reports
/
agents
Get agent performance report
curl --request GET \
  --url https://{your-workspace}.neetodesk.com/api/v1/public/reports/agents \
  --header 'X-Api-Key: <x-api-key>'
{
  "members": [
    {
      "id": "<string>",
      "name": "<string>",
      "first_response_time": {
        "present": 123,
        "previous": 123,
        "change_percentage": 123
      },
      "resolution_time": {
        "present": 123,
        "previous": 123,
        "change_percentage": 123
      },
      "assigned": {
        "present": 123,
        "previous": 123,
        "change_percentage": 123
      },
      "closed": {
        "present": 123,
        "previous": 123,
        "change_percentage": 123
      }
    }
  ],
  "summary": {},
  "total_count": 123,
  "pagination": {
    "total_records": 123,
    "total_pages": 123,
    "current_page_number": 123,
    "page_size": 123
  }
}
Replace {your-workspace} with your workspace’s subdomain.
Learn how to find your subdomain in Identifying your subdomain.

Headers

X-Api-Key
string
default:your-api-key
required

X-Api-Key is used to authenticate requests using an API key. Provide your API key in this header to access protected endpoints. Refer to Authentication for more information.

Query Parameters

page_number
integer

Retrieve paginated results by specifying the desired page number. If this parameter is absent, all results will be returned.

range_type
enum<string>
default:last_7_days

Time range for the report. Use custom with start_date and end_date for custom date ranges.

Available options:
last_7_days,
last_30_days,
last_24_hours,
this_week,
last_week,
this_month,
last_month,
this_quarter,
last_quarter,
this_year,
last_year,
all_time,
custom
start_date
string<date>

Start date for custom date range (YYYY-MM-DD format). Required when range_type is custom.

Example:

"2025-10-01"

end_date
string<date>

End date for custom date range (YYYY-MM-DD format). Required when range_type is custom.

Example:

"2025-10-31"

Response

200 - application/json

OK - Request succeeded

members
object[]
summary
object

Aggregated summary metrics

total_count
integer
pagination
object