This API retrieves performance metrics for all agents, including average response times, resolution times, and ticket counts with comparisons to the previous period.
{your-workspace} with your workspace’s subdomain. X-Api-Key is used to authenticate requests using an API key. Provide your API key in this header to access protected endpoints. Refer to Authentication for more information.
Retrieve paginated results by specifying the desired page number. If this parameter is absent, all results will be returned.
Time range for the report. Use custom with start_date and end_date for custom date ranges.
last_7_days, last_30_days, last_24_hours, this_week, last_week, this_month, last_month, this_quarter, last_quarter, this_year, last_year, all_time, custom Start date for custom date range (YYYY-MM-DD format). Required when range_type is custom.
"2025-10-01"
End date for custom date range (YYYY-MM-DD format). Required when range_type is custom.
"2025-10-31"